User Data Deletion

Last updated: September 17, 2026We respect the right of users and clients to request that we delete the personal and technical data we process in our automations and AI services. Here you will find what can be deleted, how to request it, and what happens next.

This is a translation provided for convenience. In case of any discrepancy, the Spanish version prevails. Read the Spanish version.

1. What data can be deleted

  • Technical credentials: access tokens, application identifiers, and API keys linked to Meta or to third-party services.
  • Activity logs: message logs, workflow execution history, and traffic data processed by the agents.
  • Configuration information: contact details, company name, and custom workflow parameters.

2. How to request deletion

The data subject, or the company's legal representative, must write to sebastian.valletta@axlan.ai (person in charge: Sebastián Valletta) with:

  • Full name or legal business name.
  • The linked asset: for example, the WhatsApp Business number or the Facebook page ID.
  • Whether the request is for partial deletion (certain records) or full deletion (account closure and deletion of all dedicated infrastructure).

We handle each request within a maximum of 10 business days.

3. What happens next

  • Immediate deactivation: all workflows and AI agents linked to the account are stopped.
  • Revocation of access: the permissions granted in Meta Business Suite and the other integrated platforms are removed.
  • Irreversible deletion: the information is deleted from active servers and from backup copies in the next maintenance cycle. After that, it cannot be recovered.

4. Exceptions

We may retain certain information only when there is a legal, accounting, or regulatory obligation to do so, including those imposed by infrastructure providers such as Meta Platforms Inc. In that case, the data is blocked and is not used for any operational purpose.