Terms of Service

Last updated: September 17, 2026By accessing or using the services of Axlan SRL (axlan.ai), you accept these terms. If you do not agree with them, we ask that you not use the services.

This is a translation provided for convenience. In case of any discrepancy, the Spanish version prevails. Read the Spanish version.

1. Description of the service

Axlan provides automation and systems integration solutions: connection to APIs (in particular the WhatsApp Business API and Meta's developer platforms), deployment of dedicated cloud infrastructure, workflow orchestration, and AI agents that operate on the client's systems.

2. Use of the platform and compliance with Meta's policies

The services operate in compliance with the policies of Meta Platforms Inc. The client undertakes to:

  • Act in accordance with WhatsApp's commerce and messaging policies.
  • Not use the automations to send spam or prohibited content.
  • Provide truthful information for the verification of its accounts in Meta Business Manager.

3. Client responsibilities

The client is solely responsible for:

  • The use of the credentials, access tokens, and API keys provided or configured.
  • The content of the messages sent through the automated workflows.
  • Keeping in force the permissions required on its own platforms (Facebook, Instagram, and WhatsApp) for the services to work.

4. Infrastructure and availability

Axlan deploys dedicated instances for each client in order to protect the privacy and stability of the service, and works to keep it continuously available. Axlan is not responsible for interruptions caused by:

  • Outages of third-party services (Meta, Google, and Amazon Web Services, among others).
  • Configurations made by the client outside Axlan's supervision.
  • Scheduled maintenance notified in advance.

5. Intellectual property

The workflows, scripts, architectures, and software developed by Axlan are its intellectual property. The client receives a non-exclusive license to use them while the service is active, unless otherwise agreed in writing.

6. Limitation of liability

Axlan is not liable for indirect, incidental, or consequential damages (including loss of revenue or data) arising from the use of the automations, nor for the blocking of accounts ordered by Meta due to the client's use of its platform in breach of its policies.

7. Suspension and termination

Breach of these terms (in particular, misuse of Meta's APIs or failure to pay) may result in the immediate suspension of the service and the revocation of the access tokens.

8. Personal data

The processing of personal data is governed by the Privacy Policy. To request the deletion of data, follow the user data deletion procedure.

9. Contact

Questions about these terms: Sebastián Valletta, sebastian.valletta@axlan.ai.