A store that sells and serves customers around the clock.
AI agents, an enriched catalog, and predictive models connected to your store and your systems. Every inquiry becomes a sales opportunity and every customer comes back to buy again.
The starting point
What slows operations down today
"Where is my order?"
The most common question ties up the support team and often arrives after hours, exactly when nobody is available to answer.
Carts abandoned halfway
Shoppers with real intent leave over an unanswered question, or get the same generic reminder as everyone else.
A catalog built by hand
Product pages, attributes, and descriptions are written one product at a time, and each channel ends up showing something different.
Slow exchanges and returns
Every case is reviewed manually across the store, the warehouse, and the logistics provider. The customer waits and the next sale goes cold.
What we build
AI and software for e-commerce
Every solution connects to the systems you already use. You can start with one and add the rest on the same foundation.
- AI agents
Sales and post-purchase agent
It serves customers on WhatsApp, Instagram, and your website, recommends products based on your actual catalog and inventory, and handles exchanges according to your policy.
- Integrations and automation
Integrated order tracking
It connects the store with the logistics provider to report the actual status of every shipment and notify customers before they ask.
- Assistants and knowledge
AI-generated product pages
It generates and enriches titles, descriptions, and attributes from photos and supplier data, in your brand voice and ready for every channel.
- AI agents
Personalized cart recovery
It picks up the conversation with shoppers who abandoned their cart, answers the question that stopped them, and offers what your policy allows.
- Data and analytics
Repeat purchase and churn prediction
Custom models, trained on your sales history, that anticipate who is about to buy again and who is about to stop.
- Integrations and automation
Store, ERP, and marketplaces connected
Inventory, prices, orders, and invoicing synchronized across every channel: each piece of data is entered once.
How it would work
A late-night question, answered without waiting
An online store receives inquiries on WhatsApp and Instagram at all hours. The ones that come in at night wait until the next day, and if the order is delayed, the customer has already written three times.
The inquiry arrives
At 11 p.m., a shopper asks about their order, by text or voice message, on the channel they already use.
It identifies the purchase
The agent recognizes the customer, finds the order in the store, and asks only for the missing detail.
It checks the actual shipment
It reviews the logistics provider's tracking and replies with the status and the estimated delivery date.
It offers an alternative
If there is a delay, it proposes what the store's policy allows (pickup at another location, a new delivery date, or a perk) and records the decision in the system.
It hands off what it should not handle
Repeated complaints, damaged products, or refund requests go to someone on the team, with the conversation and the order details already captured.
We have done this before
The technology is already in production
M.I.C.A · Integrando Salud
An agent in production that serves customers on WhatsApp, understands voice messages and images, reads payment receipts from any bank, and writes directly into the client's management system.
In e-commerce: the same technology that answers a question about an order, verifies a payment receipt, and updates the purchase in your system.
EMAS S.A.
A full implementation of an industrial ERP: more than 15 modules, including purchasing, inventory, production, sales, and finance, with electronic invoicing.
In e-commerce: the foundation for inventory, orders, and invoicing across your store and marketplaces to run on a single source of truth.
What AI is already changing
- 10–15%
- more revenue when personalization is done right
- 71%
- of consumers expect companies to deliver personalized interactions
- 30–45%
- of current customer service costs could be saved through productivity gains from generative AI
What sets us apart
Why leaders choose Axlan
Leaders work with us because we deliver AI that works in production, not just in demos.
Elite AI talent
Senior AI and software engineers with real experience taking solutions to production.
End-to-end execution
From strategy and data to deployment and operations in production.
Safe, scalable AI
Designed for transparency and human oversight, and built to last.
AI-accelerated delivery
We build with AI, so we reach production faster and with fewer hours.
Wondering how AI
can help your company?
Tell us about a process that eats up hours today. We'll tell you whether it can be automated, how, and with what.