Better service for residents, with the same team.
AI agents, automated document processing, and data connected to the systems your agency already uses. Residents get answers faster through a channel they know, and every department spends its time on the cases that call for judgment.
The starting point
What slows operations down today
The same questions, every day
Requirements, office hours, and application status are answered by hand over the phone, by email, and at the front desk, and demand grows faster than the team.
Applications that require heavy paperwork
Many submissions arrive incomplete or with errors, and staff review them page by page before they can move forward.
Cases that move slowly
Handoffs between departments depend on manual data entry and on someone following up. Residents have no idea where their request stands.
Data scattered across departments
Each department has its own system and spreadsheets. Making decisions with complete information takes weeks of back-and-forth requests.
What we build
AI and software for government
Every solution connects to the systems you already use. You can start with one and add the rest on the same foundation.
- AI agents
Resident services around the clock
An agent answers on WhatsApp and on the web, understands text, voice messages, and photos, explains requirements, and reports the actual status of each application by checking the agency's systems.
- Intelligent document processing
Document review and validation
Extracts data from forms, records, and certificates, checks that they are complete and current, and flags what is missing before the application reaches a staff member.
- Assistants and knowledge
Regulatory assistant for staff
Ordinances, resolutions, procedures, and internal guidelines, answered instantly with a reference to the applicable rule.
- Integrations and automation
Cases that move on their own
The case management system, the intake desk, and each department's databases connected to one another, so handoffs, notifications, and deadlines trigger without manual entry.
- Data and analytics
Operational dashboards
Demand by service, resolution times, and bottlenecks by department, brought together in one place so you can plan with up-to-date information.
- Custom software
Custom digital service platforms
Portals and applications built around the agency's actual processes, integrated with its systems, and deployed on the infrastructure the agency chooses.
How it would work
A business license, from first question to open case
A municipality receives questions every day about how to renew a business license, by phone, by email, and at the front desk. Today, the applicant looks up the requirements, gathers the paperwork, and often has to come back because something was missing.
The question comes in
The applicant writes on WhatsApp, by text or voice message. The agent identifies the procedure and asks only for the information it needs.
It explains the requirements
It answers based on the municipality's current regulations: which documents are needed, which fees apply, and what the deadlines are.
It receives and checks the documents
The applicant sends photos or files. The agent reads each document, confirms it is complete and current, and flags anything missing on the spot.
It opens the case
Once everything is in order, it files the application in the case management system, routes it to the right department, and gives the applicant a case number to track it.
It hands off what requires judgment
Exceptions, complaints, or situations that call for an administrative decision go to a staff member, with the conversation and documents already on file.
We have done this before
The technology is already in production
M.I.C.A · Integrando Salud
An agent in production that serves clients on WhatsApp, understands voice messages and images, reads payment receipts from any bank, and writes directly to the client's management system, with a mandatory handoff to a person when the case requires it.
In government: the same technology that answers a resident's question, checks the documents for an application, and opens it in the agency's system.
What AI is already changing
- 5.4 hours
- is the average time it takes to complete a government procedure in Latin America
- 89%
- of government procedures in Latin America are still completed in person
- up to 1.2 billion
- work hours per year that AI-powered automation could free up in the US federal government
What sets us apart
Why leaders choose Axlan
Leaders work with us because we deliver AI that works in production, not just in demos.
Elite AI talent
Senior AI and software engineers with real experience taking solutions to production.
End-to-end execution
From strategy and data to deployment and operations in production.
Safe, scalable AI
Designed for transparency and human oversight, and built to last.
AI-accelerated delivery
We build with AI, so we reach production faster and with fewer hours.
Wondering how AI
can help your company?
Tell us about a process that eats up hours today. We'll tell you whether it can be automated, how, and with what.