The AI virtual assistant for your medical practice, on WhatsApp.
M.I.C.A answers your center's WhatsApp around the clock: it books appointments in your schedule, understands voice messages and images, verifies payment receipts, and hands off to a person anything that is not its job.
What it does
How it handles a patient request
M.I.C.A is Axlan's own product, built together with Integrando Salud for private practices, clinics, and hospitals. It works inside the center's management system, not alongside it.
A message comes in
The patient types, sends a voice message, or a photo. M.I.C.A understands all three.
It understands the need
It identifies whether it is an appointment, a question, or a procedure, and routes to the right specialty based on what the patient describes.
It checks the system
It looks up availability in the center's real schedule and registers the patient if they are new.
It verifies the payment
If the appointment requires prepayment, it reads the receipt the patient sends, from any bank or wallet, and reconciles it with the appointment amount.
It closes the request
It books the appointment in the system and confirms it in the same conversation.
It hands off what is not its job
Emergencies, requests to talk to a person, or complex billing matters go to the team, with the full conversation.
Limits
What M.I.C.A does not do
A virtual assistant in healthcare is only useful if it knows where its job ends. These limits are written down before it talks to the first patient.
It never gives medical advice. It does not diagnose, recommend treatments, or interpret test results, under any circumstances. If a patient asks, it hands off.
It hands off by protocol, not by its own judgment. A medical emergency, an explicit request to talk to a person, a complex billing matter, or a situation that calls for emotional support always goes to your team.
It hands off with context. Whoever takes over sees the full conversation and the data already entered. The patient does not have to repeat anything.
Before you sign up
It runs on Integrando Salud's system
M.I.C.A is integrated with Integrando Salud's management system: it reads each practitioner's real schedule, registers patients, and books appointments right there. That is what lets it close the request instead of taking a message for someone to enter later.
If your center uses a different scheduling system, talk to us before you sign up. Integration with other systems is assessed case by case and is not always possible.
M.I.C.A answers on your center's WhatsApp number, through the official WhatsApp Business API.
Plans
One monthly price based on the size of your center
M.I.C.A works the same way on every plan. What changes is the size: how many practitioners, conversations per month, and locations.
Private practice
For a single practitioner who manages their own schedule.
ARS 189.000 per month
- 1 practitioner
- Up to 500 conversations per month
- Appointments, FAQs, and payment receipt verification
- Protocol-based handoff to a person
Clinic
For centers with several practitioners and specialties.
ARS 640.000 per month
- Up to 10 practitioners
- Up to 3,000 conversations per month
- Appointments, FAQs, and payment receipt verification
- Protocol-based handoff to a person
Hospital
For institutions with several locations. Custom quote.
Custom
- Multiple locations
- Contractual SLA
- Dedicated support
- Custom volume
Prices in Argentine pesos (ARS), VAT not included. They are reference prices and may change. Not sure which plan fits? Book a demo.
FAQ
Frequently asked questions
Does M.I.C.A give medical advice?
No, never. It does not diagnose, recommend treatments, or interpret test results. If a patient asks for a medical opinion, the conversation goes to a person on your team.
What happens if a patient writes about an emergency?
M.I.C.A hands the conversation off to your team right away. A medical emergency is one of the mandatory handoff cases, along with a request to talk to a person, complex billing matters, and situations that call for emotional support.
Does it work with my scheduling system?
M.I.C.A works integrated with Integrando Salud's management system. If you use a different system, talk to us before you sign up: integration is assessed case by case.
How does it verify payments?
It reads the receipt the patient sends (a photo, a screenshot, or a PDF from any bank or wallet) and reconciles it with the appointment amount. It does not charge patients: it verifies receipts.
Do prices include VAT?
No. Plan prices are monthly, in Argentine pesos (ARS), and do not include VAT.
Want to see M.I.C.A with your schedule?
Tell us how your center handles patients today and we will show you how M.I.C.A would work with your practitioners and your system.